Adobe Creative Cloud Administrator, Collaboration Platform Support Engineer

Job Description:

  • Administer Adobe Creative Cloud licensing, product profiles, user provisioning, entitlement management, and Adobe Admin Console configuration.
  • Provide day-to-day support for Adobe Creative Cloud applications and services, including installation, sign-in, sync, and application troubleshooting.
  • Support Microsoft Copilot and Power Platform administration needs, including access requests, environment support, approved use guidance, and issue triage.
  • Partner with security and compliance teams to enforce governance for Creative Cloud, Copilot, Power Platform, generative AI features, and content protection requirements.
  • Support application deployment, packaging, updates, and identity integration across managed devices and enterprise platforms.
  • Monitor service health, license usage, support trends, and operational issues to improve reliability, cost efficiency, and user experience.
  • Develop runbooks, knowledge articles, and support documentation for administration, troubleshooting, and governance processes.
  • Enable users through training, office hours, and best-practice guidance across Adobe Creative Cloud, Copilot, and Power Platform solutions.

Requirements:

  • 3+ years of experience in enterprise application administration, platform operations, or end-user support.
  • 1-2+ years of Adobe Creative Cloud administration experience.
  • Hands-on experience with Adobe Admin Console, license management, user access administration, and Creative Cloud support processes.
  • Working knowledge of Microsoft Copilot and Power Platform administration.
  • Understanding of identity and access management, enterprise software deployment, and troubleshooting across managed endpoints.
  • Knowledge of security, compliance, and governance considerations related to cloud content services, generative AI, and collaboration platforms.
  • Strong communication skills with the ability to translate technical issues into clear guidance.

Benefits:

  • Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
  • Monthly connectivity reimbursement to help offset internet costs.
  • Flexible work arrangements.
  • Training opportunities.
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