Entry Level - Customer Service

<p><strong>About the Opportunity</strong></p><p>We support working families by providing supplemental and permanent benefit programs designed to offer long-term protection, education, and peace of mind. For over 60 years, our organization has worked alongside thousands of unions, associations, and member-based groups across North America, helping members better understand and access the benefits available to them.</p><p>Our focus is simple: provide dependable service, clear guidance, and lasting support to families who want to protect their financial future.</p><p><strong>Position Overview</strong></p><p>In this role, you will work directly with members who have requested information about their benefit options. You will help schedule appointments, explain available programs, answer questions, and guide families through a simple digital process from start to finish.</p><p>This position is ideal for someone who enjoys helping people, communicates clearly, and is comfortable working in a remote environment.</p><p><strong>Responsibilities</strong></p><ul><li>Connect with members through inbound and outbound communication</li><li>Schedule and complete virtual or phone-based appointments</li><li>Review benefit options in a clear, professional, and helpful manner</li><li>Assist with online applications and required documentation</li><li>Maintain accurate records and follow established compliance standards</li><li>Provide a positive member experience from the first conversation through completion</li><li>Participate in ongoing training, coaching, and leadership development</li></ul><p><strong>What We’re Looking For</strong></p><ul><li>Strong communication and people skills</li><li>A positive, professional, and service-focused attitude</li><li>Ability to build trust and maintain strong relationships</li><li>Self-motivated, organized, and comfortable working independently</li><li>Confidence using computers, video calls, and online systems</li><li>Customer service or sales experience is helpful but not required</li><li>Must be legally authorized to work in the United States or Canada</li></ul><p><strong>What We Offer</strong></p><ul><li>Fully remote work-from-home opportunity</li><li>Flexible scheduling options</li><li>Weekly pay with additional monthly performance bonuses</li><li>Comprehensive benefits package, including health, dental, and life coverage</li><li>Ongoing training and mentorship</li><li>Career growth and leadership advancement opportunities</li><li>Recognition programs and travel incentives, including opportunities to earn all-expenses-paid trips to destinations such as the Bahamas, Cancun, and Las Vegas</li></ul>