Group Manager, Cloud SMB Support

<p>As a Group Manager of Cloud SMB Support at Atlassian, you will be responsible for leading a team of customer support agents and driving customer satisfaction and loyalty. You will be a strategic leader, able to develop and implement plans to support and improve the customer experience.To be successful in this role, you will need to be a strong people manager, able to motivate, mentor and coach your team to provide top-notch customer service. You will also need to be an excellent communicator, able to build relationships with our customers, colleagues and partners.This is an exciting opportunity for a customer service expert who is passionate about driving customer success and ensuring Atlassian customers receive the best possible support experience. If you're a customer-focused leader with the drive to make a real difference, we want to hear from you!</p><p>Atlassian is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>