Key Account Manager – Facilities Care Solutions

Job Description:

  • Collaborate with cross-functional teams to drive Food Service efforts in 3M Facilities Care Solutions (FCS)
  • Identify, develop, and convert growth opportunities to increase market share—independently and in partnership with distribution
  • Proactively present tailored solutions to Top 200 QSR chains and priority prospects
  • Own pipeline development and management with clear targets, stages, and conversion plans
  • Deliver customer development plans; provide best-in-class service; manage contract pricing and compliance
  • Conduct account planning, including customer insight gathering, price intelligence, and demand forecasting
  • Build and sustain executive-level relationships across procurement, marketing, EHS, and product development
  • Communicate prioritized initiatives and progress to assigned accounts on a regular cadence
  • Partner cross-functionally to align and secure resources for high-potential opportunities
  • Champion New Product Introduction (NPI) from concept through commercialization
  • Coordinate and facilitate end-user training to drive adoption and value realization
  • Align with buying groups and oversee purchasing contract activities
  • Represent 3M at industry events and trade shows, as needed

Requirements:

  • Bachelor’s degree or higher (completed and verified prior to start)
  • Seven (7) years of Marketing, and/or Sales in a private, public, government or military environment
  • Current, valid Driver’s License
  • 5+ years of end‑user key account management with measurable growth and retention results
  • Proven experience consulting with senior executives within customer accounts on strategy, solutions, and value realization
  • Direct experience in the QSR segment; familiarity with QSR operations, procurement, and franchise dynamics
  • Hands-on experience negotiating and managing complex contracts (pricing, rebates, SLAs/MSAs, compliance)
  • Demonstrated excellence in trade show planning, engagement, and lead conversion
  • Track record of leading or managing relationships with key channel partners (distributors, brokers, buying groups)
  • Strong analytical skills; able to influence through insights and build long‑term account plans
  • Excellent written and verbal communication; comfortable presenting to executive and cross‑functional stakeholders
  • Thrives in a fast‑paced, challenging environment; resilient, self‑directed, and execution‑focused.

Benefits:

  • Medical, Dental & Vision
  • Health Savings Accounts
  • Health Care & Dependent Care Flexible Spending Accounts
  • Disability Benefits
  • Life Insurance
  • Voluntary Benefits
  • Paid Absences
  • Retirement Benefits
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