Practice Support Specialist (Temporary)
Life at aptihealth
The aptihealth team is comprised of healthcare, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality behavioral healthcare at the right place and right time. The technology enabled provider group reaches people who need care, engages them in care, follows their care journey, and demonstrates improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need fast access to quality behavioral healthcare receive it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people.
What We Offer
- The opportunity to make life better for millions of people
- An environment of positive and super smart colleagues
- Turning innovative ideas into real-world results
- Encouraging curiosity and collaboration
- Priding ourselves in being diverse and inclusive
- Fostering a company of trust & accountability
- Investment in our team with continuous learning opportunities
Role
As a Practice Support Specialist, you will conduct all patient-facing duties. You will answer incoming phone calls, answering questions and redirecting calls as necessary. You will also review all customer service tickets submitted electronically, conduct tasks to resolve issues, and communicate with patients regarding the resolution. You will assist with patient benefit eligibility, scheduling and rescheduling, and ensure all required patient health insurance records are exchanged and added to patient records. As Practice Support Specialist, you will enhance the patient experience at aptihealth by providing genuine customer service support throughout their therapeutic journey.
