[Remote] HP Indigo Professional Service- Production Specialist
Note: The job is a remote job and is open to candidates in USA. HP is seeking a dynamic, customer-centric individual to join their elite team of Production Specialists within the HP Indigo Professional Service team. The role involves delivering Value Added Professional Services on Commercial and Labels and Packaging press platforms while providing comprehensive Industrial Print production support at customer sites.
Responsibilities
- Execute HP Indigo Value Added Services Visits at customer sites based on prescribed scope and content.
- Demonstrate strong communication skills and active listening skills with ability to adjust messages to audience level.
- Integrate technical knowledge and business understanding to craft effective solutions for customers.
- Independently resolve single- and cross-technology incidents, working collaboratively on complex issues.
- Assist in managing the delivery of industry support solutions.
- Cultivate and manage strong relationships, up to senior management level, in assigned accounts.
- Design and deliver support solutions leveraging specific industry knowledge and expertise.
- Stay abreast of press models, features, and their respective value propositions.
- Proactively identify and implement solutions to prevent problems within the team/technology area.
- Apply HP Indigo solutions to meet complex customer needs.
- Identify additional services that contribute to future service revenue growth.
- Lead Customer Expectation management as part of the escalation process.
- Lead cross-team or large programs/projects.
- Manage pre- and post-class administrative tasks promptly and satisfactorily.
- Collaborate effectively within the team, ensuring a positive experience for internal and external stakeholders.
- Engage in global collaboration for consistent messaging, contributing to the development of training materials for continuous improvement.
- Mentor and guide junior consultants.
Skills
- Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years of working experience in related fields.
- Prior Technical Training experience
- Prior experience working in a Digital or Offset Printing environment, Press Operation and / or Production Management.
- Experience with Industrial Printing Press technologies and Workflow solutions.
- Exceptional communication skills, both written and spoken.
- Natural ability to Teach, Consult and deliver technical knowledge.
- Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution delivery.
- Outstanding presentation skills and engaging public speaking ability.
- Knowledge of Industrial or Commercial Print production and workflow.
- Positive, 'Can Do' attitude.
- Strong organizational skills with meticulous attention to detail.
- Strong mechanical aptitude.
- Proficiency in Microsoft Teams, Outlook, PowerPoint, and Excel.
- Solid business acumen.
- Color Management experience.
- G7 Certification.
- Prior training/teaching experience.
- In-depth technical knowledge of HP Indigo digital press technology.
- Thorough knowledge of HP Indigo products and services offerings.
- Proficiency in Adobe Creative Suite.
- Familiarity with augmented reality environments and technology.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
Company Overview
Company H1B Sponsorship
