[Remote] ServiceNow Technical Analyst/Developer (Associate/Mid/Senior)

Note: The job is a remote job and is open to candidates in USA. Penn Medicine, part of the University of Pennsylvania Health System, is dedicated to providing high-quality patient care and conducting innovative research. They are seeking a ServiceNow Technical Analyst/Developer at multiple levels to create and deliver technical solutions that address business problems, ensuring system integrity and compliance with clinical requirements.


Responsibilities

  • Works with key clients to understand project requirements and communicate implementation methodology
  • Consults with senior team members to ensure that system functionality meets clinical and business requirements of Integration and UPHS organization
  • Follows established documentation and project status procedures
  • Assists in the monitoring of projects and maintains open communication with manager
  • Develops new Interfaces according to specification
  • Follows established documentation and change control procedures related to user requests, system design and development, modifications, testing, and on-going production support
  • Provides on-call and production support as necessary
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization
  • Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments
  • Maintains, creates, and monitors databases
  • Utilizes industry standard processes to generate specifications for implementation and for specification review process
  • Identifies problem definitions and make recommendations regarding refinements and decisions, throughout the product life cycle
  • Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client
  • Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization
  • Participates in disaster recovery planning, testing and be available off hours for production support
  • Ensures system integrity of the application is the primary responsibility of the administrator
  • Assists in the education and training of new hires and other team members and be available as a resource for the team
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization
  • Creates and implements project plans and routinely communicates status of work

Skills

  • H.S Diploma and 1+ years of experience in Information Technology setting
  • H.S Diploma and 5+ years IT experience
  • Bachelor's Degree and 2+ years IT experience
  • H.S Diploma and 7+ years IT experience
  • Bachelor's Degree and 3+ years IT experience
  • Bachelor's Degree and Healthcare IT experience
  • Healthcare IT experience
  • 0-1 years healthcare IT experience
  • 5+ Healthcare IT experience
  • 0-1 years healthcare IT experience

Benefits

  • Our employee benefits programs help our employees get healthy and stay healthy.
  • We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.

Company Overview

  • Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals. It was founded in 1765, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is

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