SafeRep (Fraud & Scam Response Specialist)

Location: Remote (United States Only)

Employment Type: Full-Time, Salaried

Salary: Starting at $50,00 - $60,000 annually (Benefits negotiable)

Citizenship Requirement: U.S. Citizens Only

About GuardianSafe

GuardianSafe is a mission-driven technology company dedicated to protecting individuals and families from fraud, scams, and financial exploitation. We combine technology with real human support to help people identify potential scams, navigate difficult situations, and take action when fraud occurs.

Our users rely on us during some of their most stressful moments. Whether they are questioning a suspicious phone call, concerned about a financial transaction, or trying to recover after becoming the victim of a scam, GuardianSafe provides trusted guidance and support.

Founded by veterans with backgrounds in security, operations, and public service, GuardianSafe is building a trusted platform where members can quickly connect with trained professionals who help them navigate fraud-related situations with confidence.

Because our members trust us with highly personal situations involving fraud, financial loss, and emotional distress, GuardianSafe maintains exceptionally high standards for professionalism, integrity, judgment, and character among all SafeRep team members.

We are an early-stage company with ambitious growth plans and are looking for individuals who want to build something meaningful while making a real difference in people's lives.

About the Role

As a SafeRep, you will serve as a trusted advocate for GuardianSafe members. You will help users evaluate potential scams, understand risks, determine next steps, and navigate the recovery process if they have been victimized.

This is a highly personal role that requires empathy, patience, strong communication skills, and sound judgment. Many of the individuals you assist may be frightened, embarrassed, confused, or overwhelmed. Your ability to build trust, provide reassurance, and guide people through difficult situations is just as important as your ability to solve problems.

No two days will be exactly the same. You may be helping a member determine whether a suspicious email is legitimate, assisting someone who has sent money to a scammer, coordinating with financial institutions, helping a family develop a plan to prevent future fraud, or providing guidance after a fraud incident has already occurred.

While experience in fraud prevention, law enforcement, military service, or financial services is highly valued, we are equally interested in candidates with strong customer service backgrounds who genuinely enjoy helping people and making a difference in their lives.

Responsibilities

• Respond to member inquiries regarding potential fraud, scams, and suspicious activity
• Assess situations and help members determine whether fraud may be occurring
• Provide clear guidance on appropriate next steps and recovery actions
• Assist members in contacting banks, financial institutions, government agencies, law enforcement, and other relevant organizations when necessary
• Help document incidents and maintain accurate case records
• Educate members on fraud prevention and scam awareness
• Build meaningful relationships with members through compassionate and professional communication
• Help members remain calm during stressful situations and provide reassurance when needed
• De-escalate emotionally charged situations with professionalism and empathy
• Escalate complex or high-risk situations when appropriate
• Contribute feedback and insights to improve GuardianSafe's services and processes

Required Qualifications

• U.S. Citizen
• Strong desire to help others and make a positive impact
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Sound judgment and problem-solving ability
• High level of professionalism, integrity, and discretion
• Ability to remain calm under pressure and during emotionally charged situations
• Ability to build trust and rapport with people from diverse backgrounds
• Comfortable working independently in a fully remote environment
• Strong organizational skills and attention to detail
• Proficient with computers, web applications, and communication tools

Preferred Qualifications

• Military Veteran
• Former Law Enforcement Officer
• Experience in fraud prevention, fraud investigations, financial crimes, banking, risk management, cybersecurity, or intelligence-related fields
• Experience in customer service, customer support, customer success, member services, client relations, hospitality, healthcare support, or acco