ServiceNow Intern

Job Description:

  • Assist the Service Delivery team in supporting, maintaining, and enhancing the ServiceNow platform.
  • Provide hands‑on exposure to IT Service Management (ITSM) processes, workflow automation, platform configuration, reporting, the Agile methodology and documentation.
  • Support activities such as ticket lifecycle management, basic configuration tasks, testing, data validation, and procedural and process documentation.

Requirements:

  • Must be currently enrolled as a student pursuing a degree from an accredited college or university in Information Systems, Information Technology, Computer Science, or a related field.
  • Interest in IT Service Management (ITSM), workflow automation, and enterprise platforms.
  • Familiarity with ServiceNow concepts (IT support incidents and requests, change requests, and network fundamentals are preferred).
  • Basic understanding of IT support processes and service delivery concepts.
  • Strong attention to detail and ability to communicate timely, clearly, and to work collaboratively in a team environment.
  • A strong willingness to learn and demonstrate in practice new IT concepts.

Benefits:

  • Flexible work arrangements
  • Professional development opportunities
  • Opportunity to collaborate in a team environment
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