Solution Administrator Lead - Oracle ERP Cloud

Job Description:

  • The Solution Administration Lead is responsible for managing, mentoring, and supporting our Oracle ERP solution admin team.
  • Defining and implementing proactive processes for supporting the Oracle ERP implementation.
  • Providing end user support and owning the identity access management process.
  • Responsible for identifying root cause analysis on issues and identifying trends in support incidents.
  • Manage support for our Oracle Could Applications for Clayton Homes.
  • Work closely with Technology Development Teams, Risk Analysts, ETO Engineering Teams and Security to ensure effective support of the Oracle environment.
  • Represent ERP activities to release engineers to automate deployment and configuration of applications.
  • Monitor and guarantee uptime of Oracle environments.

Requirements:

  • Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, and IT professionals
  • Excellent analytical problem-solving skills with the ability to think outside of the box
  • Keen attention to detail, organized, and ability to articulate and document potential solutions
  • Proven ability to work independently, effectively within time constraints and changing priorities
  • Is the Primary delegate to see through completion of Business-Critical requests escalated outside of normal processes
  • Proven ability to mentor and coach the team, create personal development plans and conduct frequent 1:1s with team members
  • Leading personnel management, including staff recruitment, performance assessment and training
  • Proficient in determining underlying causes and relevant system key performance indicators (KPIs)
  • Partnering with Major Incident team and providing updates on incident progress, notifying service desk team of impending changes or agreed outages, etc.
  • Oversee the responsibilities contained in the Maintenance Runbooks
  • Collaborate with the ERP Support on knowledge management matters, including policy decisions on tiered support, article content, strategy etc.

Benefits:

  • Competitive benefits including 401(k) with 100% company match of the first 4%; medical, dental and vision plans; paid time off days and holidays.
  • Quarterly bonus program.
  • Forbes lists: America’s Best Employers, America’s Employers by State, Best Employers for Diversity, Best Employers for Women.
  • Recognized as one of East Tennessee’s top technology workplaces.
  • Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
  • Onsite fitness facility with full gym, workout classes, volleyball and basketball, ping-pong, and disc golf course.
  • Paid Time Off for Volunteer work.
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