Solutions Architect – MS D365

Job Description:

  • As a Solutions Architect working remote in the US, you will work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs.
  • Our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way.
  • You will elevate TTEC Digital's relationships with our accounts by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges.
  • In addition, you will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.

Requirements:

  • Ability to architect and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations
  • 3+ years of experience with Agile delivery, and is able to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project
  • 5+ years’ experience leading consulting projects, including:
  • Implementing, configuring and customizing Microsoft D365 including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc.
  • Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps
  • Configuring and customizing Copilot Studio
  • Implementing two or more of the following: Microsoft Dynamics D365 Sales, Contact Center, Customer Service, Customer Insights
  • Migrating data and and/or implementing integrations to and from D365
  • Is able to identify whether a routine of high complexity should be implemented via a no-code solution or via a software development effort
  • Has experience with two or more the following: C#, JavaScript, TypeScript, Microsoft ADO, Integrations with external systems, SQL queries, HTML/CSS, ETL solutions such as Scribe or SSIS with KingswaySoft, SDK, and third-party tools such as XRMToolbox.
  • Has two or more relevant Microsoft certifications

Benefits:

  • Medical, dental, vision
  • tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO) and wellness time off.
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