Sr. Product Owner (Technology Products)

As part of the Contact Center Platforms team, you will strive to provide technology solutions that will help contact centers across American Airlines modernize the way they perform their day-to-day work. You'll develop relationships with stakeholders across the company as you define what problems they're looking to solve, find ways to use data to formulate a product strategy for delivering these solutions, and focus primarily on the user experience. If you enjoy mixing strategic and tactical skills to achieve outcomes, questioning the status quo, and delivering intuitive solutions that will exercise a user experience skillset, then this job is for you!

Responsibilities:

• Communicates regularly on OKRs, product roadmap, planned development, upcoming releases, and areas requiring leadership's attention.
• Coordinates with other Product team members to manage product dependencies and increments of value.
• Performs continuous product discovery and offers valuable solutions that align to Product OKRs.
• Understands the budgetary implications and related organizational constraints in factoring areas of focus.
• Uses data to define baselines, measure outcomes, share insights, order backlog items, etc.
• Conducts competitive benchmarking, presents new technologies/solutions, and identifies unmet/underserved needs.
• Defines and maintains a healthy backlog, operating consistently in adopting organizational standards and presents the backlog items with squads and external team members.
• Seeks input from product, process, and technology areas and balances time-sensitive improvements needed for maintaining both technical and product health.
• Collaborates with various internal team members (i. e., UX, Technology, Vendors, Risk, Compliance, Security.
• Influences leaders, squads, and peers on product strategy, roadmap items, OKRs, and upcoming releases.
• Practices agility in discovering and delivering value continuously.

Requirements:

• Bachelor's degree in a related field plus 3 years of experience in Product Management/ Delivery (ex: product analyst, user researcher, product owner, etc. ).
• 5+ years of equivalent Product Management/Delivery experience.
• Experience determining Product Market fit and defining a Go-to-Market strategy.
• Demonstrate familiarity with Agile Product Management tools.
• Relevant certifications in Product Management/Product Delivery field.
• Has strong knowledge/expertise of product domain, including the business model, constraints, regulations, user experiences, etc.
• Ability to remain flexible and adapt to changing priorities with promptness, efficiency, and ease.
• Possess proficient analytical, problem-solving, and decision-making skills.
• Proficient relationship-building skills, including the capacity to predict and manage behavior, build and leverage cross-functional partnerships within and outside of the organization, and leverage influential leadership.
• Strong ability to work independently and manage one's time.
• Ability to effectively communicate both verbally and in writing with all levels within the organization.