Voice & Non-Voice Customer Support Executive
We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Fortuco Resource Solutions Private Limited. The role offers ₹ 27,000 - ₹ 37,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
- Manage incoming and outgoing calls in a professional manner.
- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address more complex concerns.
- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.
- It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.
More about this Voice & Non-Voice Customer Support Executive job
Ans : Candidates should have a 12th Pass and above qualification with 1-6 years of experience and skills like International Calling for this Voice & Non-Voice Customer Support Executive job offered by Fortuco Resource Solutions Private Limited in Mansarovar, Jaipur.
What salary is offered for this Voice & Non-Voice Customer Support Executive job?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹27,000-₹37,000 per month.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.
Is this a work from home job?
Ans : This is a work from home job and can be done remotely.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What does the role of Voice & Non-Voice Customer Support Executive involve?
Ans : As a Voice & Non-Voice Customer Support Executive, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice & Non-Voice Customer Support Executive job is located in Mansarovar, Jaipur.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-6 years of experience is ideal for this Voice & Non-Voice Customer Support Executive job.
Why should you apply for this Voice & Non-Voice Customer Support Executive job?
Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹27,000-₹37,000 per month. This is a Full Time opportunity and has 2 openings available.
